Responsible Gaming at MelBet

At MelBet, we treat gambling as a form of entertainment that should remain enjoyable and within your control at all times. We recognise that a small percentage of players may develop problematic gambling behaviour, and we take our responsibility seriously by providing tools, information, and support to help prevent and address such issues. This page outlines our approach to responsible gaming, the self-management tools available to you, and where to seek help if needed.

Our Commitment

MelBet operates under an international gaming licence and adheres to strict regulatory standards that mandate player protection measures. Our commitment to responsible gaming is built on three pillars: prevention through education, protection through tools, and support through partnerships with specialist organisations. We do not target vulnerable individuals, and we do not encourage excessive play. All promotional materials are designed to be factual and transparent, without misleading claims about potential winnings.

We conduct regular internal audits of our responsible gaming practices and update our policies in line with guidance from recognised regulatory bodies, including the Philippine Amusement and Gaming Corporation (PAGCOR). Our employees receive mandatory training on identifying signs of problem gambling and assisting affected users appropriately. Marketing communications are reviewed to ensure compliance with responsible advertising standards, and we never promote gambling as a financial solution or guaranteed path to profit.

Recognising Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious. The following signs may indicate that gambling is no longer a recreational activity for you:

• Spending more money on gambling than you can afford to lose
• Chasing losses by increasing bet amounts after a losing session
• Neglecting work, studies, or personal relationships due to gambling
• Borrowing money or selling possessions to fund gambling activity
• Feeling anxious, irritable, or restless when not gambling
• Lying to family or friends about how much time or money you spend on gambling
• Using gambling as a way to escape personal problems or negative emotions

If you recognise any of these behaviours in yourself, we strongly encourage you to use the self-management tools described below or contact a professional support organisation.

Self-Management Tools

MelBet offers self-management tools within your account settings that let you manage your gambling behavior on the app and the website. These tools include:

Deposit Limits

Set limits for the total amount of money you can deposit within a day, week, or month. Once you hit your limit, you are not permitted to make any additional deposits until the limit resets. You can immediately make your limits more restrictive, but you will have to wait for the cooling-off period to end before a limit becomes more permissive.

Loss Limits

Limits can also be set to decide how much money can be lost during a given time period. Once the limit is reached, no additional bets can be placed until the time period resets.

Session Time Limits

Limits can also be set to determine the total amount of time that can be spent on the gambling app. Each time you log in to the app, you will be given a notification that your time limit is about to expire. Once the time limit is up, you will be logged out of the app.

Temporary Break

You have the ability to set a temporary account break for a time period of your choosing, which can be done for 24 hours, 7 days, or 30 days. During the break, you will be logged out of the account and unable to place any bets or make any deposits. This can be used to help take a break from gambling.

Self-Exclusion

You can choose to ban yourself from the app permanently or for a long period of time. While you have this self-exclusion set, you are unable to use the app for any purpose. This choice cannot be undone before the time you set for yourself is up. It may be done from your account settings, or for assistance in the matter, you may contact customer support.

Protection of Minors

MelBet is committed to ensuring customers are legally of age to gamble, 18 or older, whichever is higher. Everyone must verify their age when registering, and proof of age will be required if we need to process a withdrawal. We do encourage guardians and parents to take the initiative to keep kids from being exposed to gambling by using filtering software. If it is found that gambling controls haven’t been adhered to, we will close accounts and provide a refund of the account.

To further support age verification, we partner with external verification services to advance our age checks when registering. Marketing from MelBet examples is designed to only be available to Adults. It is only available in areas used by adults. It will not be used in places primarily accessed by minors.

Tips for Safer Gambling

• Set a budget before you start and stick to it regardless of the outcome
• Never gamble with money intended for essential expenses such as rent, bills, or food
• Do not chase losses — accept that losing is part of gambling
• Take regular breaks and avoid extended gambling sessions
• Do not gamble under the influence of alcohol or when experiencing emotional distress
• Keep track of the time and money you spend on gambling
• Remember that gambling is entertainment, not a source of income

Professional Support Resources

If you or someone you know is struggling with gambling-related issues, the following organisations provide free, confidential support:

• GamCare — www.gamcare.org.uk — Free counselling and support for problem gamblers
• Gamblers Anonymous — www.gamblersanonymous.org — Peer support groups worldwide
• BeGambleAware — www.begambleaware.org — Information, advice, and support
• National Council on Problem Gambling — www.ncpgambling.org — US-based resources and helpline

You can also contact MelBet’s customer support team at any time. Our staff is trained to assist users who wish to set limits, take a break, or self-exclude from the platform.

All interactions with our support team regarding responsible gaming are handled with strict confidentiality. We will never disclose the nature of your request to third parties. Our goal is to make seeking help as straightforward and judgment-free as possible.

Our Ongoing Responsibility

Responsible gaming is a commitment that shifts with the changing regulations and best practices of the market. We focus on the protection of our players and elevate our standards through the continuous review of our partnerships, training programs, and tools. Because our clients are our main concern, we encourage everyone to offer feedback and comments on our responsible gaming practices through our support teams.